Recent Posts

Sewer Backup In Staten Island Commercial Basement

6/20/2017 (Permalink)

Commercial Sewer Backup In Staten Island Commercial Basement This photo shows one of the 5 rooms that were affected by the sewer backup.

The clients and employees of this Staten Island Commercial Property noticed a terrible smell in their building.  Upon further inspection, a custodian discovered the source of the problem.  A sewer pipe had burst open in the basement and flooded several thousand square feet of the concrete floor with raw sewage.

SERVPRO of Northern Staten Island had a crew of four technicians working on site for a full day.  Fortunately our highly trained technicians have experience cleaning large commercial losses and know that the work must be done quickly, thoroughly, and safely.  Our technicians contained off the area to prevent any unwanted odors from entering the business offices while they worked to extract the sewage, clean, sanitize and deodorize the floors.  Once the bulk of the mess was cleaned up, our crew returned the following day to make sure the humidity levels and odors had gone back to how it was before the incident. “Like it never even happened.”

Visit the Before & After Page to see the remarkable difference our team made!

Water Main Break Causes Extensive Damages

6/9/2017 (Permalink)

Water Damage Water Main Break Causes Extensive Damages Kevin bravely wades into the water to open up a blocked door to the backyard.

A water main break sent water rushing into this Staten Island basement.  Almost all of the personal belongings were completely submerged and ruined.  SERVPRO of Northern Staten Island arrived while water was still coming into the basement.  The homeowner suspected a broken pipe inside the home, but our technicians were able to help identify the true source of the water as a broken water main outside the home.  To prevent the flood waters from rising further into the home, our resourceful technicians began by pumping water out faster than it was coming in.  They ran pumps out the front of the house and into the backyard until emergency services arrived to shut the water main off at the street.  Our technicians’ fast thinking prevented further damage to the home.

Once the standing water was all pumped out SERVPRO of Northern Staten Island removed the damaged personal belongings and dried out the remaining structure.  Drying equipment, such as dehumidifiers and air movers, remained on site for three days to continue removing humidity from the air and trapped moisture in the structure.  Our crews returned to clean mud off the floors and from behind and inside the aluminum studs. 

Check out the Before & After Pictures to see what a difference our work made.

SERVPRO Crew Prevents a Fire Damage

6/9/2017 (Permalink)

Fire Damage SERVPRO Crew Prevents a Fire Damage It is never safe to leave open flames unattended.

Last winter SERVPRO of Northern Staten Island was called upon to remediate damages caused by a frozen pipe in a home.  The pipe that broke was actually part of the home’s heating system and had not yet been repaired when our crews arrived on site.  Our technicians were alarmed when they entered the home and noticed a strong smell of gas and discovered the heating elements on the stove were all turned to High.  In the absence of heat, the tenants had been using the stove to warm their home!  We explained to the tenants that this was a very risky could result in a rapidly spreading fire or the gas could slowly poison the air.

Do not use a stove for anything other than food preparation, especially not for heating your home.

Fortunately, our technicians came prepared with a portable heating unit to keep the family and the house warm until the heater could be properly repaired.  This is much safer and far more effective.  Our restoration technicians keep a keen eye out for your safety and in this case they were able to prevent a water damage event from becoming a fire damage event.

Water Damage in Medical Facility

6/2/2017 (Permalink)

Commercial Water Damage in Medical Facility SERVPRO of Northern Staten Island arrived promptly the night of the water damage to ensure this medical facility could re-open the next day.

Commercial buildings require a special attention to detail when it comes to water damage.  Many things must be taken into consideration when making a plan for remediation and restoration.  In a recent scenario, SERVPRO of Northern Staten Island was called in to address a water damage that was discovered after-hours in a mid-sized medical facility.  Construction in an adjacent unit caused a water supply line to break, causing water to flood into exam rooms, waiting rooms, offices and hallways.  Over a dozen rooms were affected in total.

SERVPRO of Northern Staten Island’s water damage restoration team coordinated a plan with the facilities team and the medical staff beginning with the immediate extraction of all standing water.  Drying equipment was set up in each room to mitigate further damage that may have been caused by rising humidity levels.

We were able to prioritize essential rooms to make sure patients could still be seen for treatment the very next day.  Throughout the restoration process we kept clear communications with the medical team and coordinated their schedule with our restoration efforts so that they could continue to operate according to schedule.

Notice the careful removal of drywall shown in this photo.  Many medical facilities utilize a special kind of flooring that curves as it meets the wall.  Our technicians were able to detect moisture was being held inside the walls by wet insulation.  In order to dry the walls properly we had to remove a section of the sheetrock and cut out any wet insulation.  To do so, we cut one foot above where the flooring meets the wall so that the new sheetrock could be put in place without having to cause unnecessary damage to the flooring.

If your commercial property has experienced a water damage call SERVPRO of Northern Staten Island.

3 Things You Need to Know About Groundwater Intrusion

5/31/2017 (Permalink)

Storm Damage 3 Things You Need to Know About Groundwater Intrusion This home took on more than 3 feet of water during that rainstorm. No sump pump could have prevented that much water from coming in so fast!

Heavy and persistent rain storms drenched Staten Island in early May 2017.  You may remember that it rained slowly and steadily for about a week and then the rain picked up on Thursday, causing about 2-3 inches to fall in 24 hours!  SERVPRO of Northern Staten Island received dozens of calls that weekend from residents whose sump pumps couldn’t keep up with the groundwater.  Many people were surprised to learn that their homeowner’s insurance did not cover groundwater intrusion, even in a storm event like that.

Here’s what you need to know about groundwater intrusion.

  1. You should reduce your risk as much as possible. Heavy rains can cause significant and costly damage to your home, so if you see heavy rains in the forecast, check to make sure your sump pump is working properly.  It may be a good idea to invest in a backup battery kit that can keep the pumps running in the event of a power outage. 
  2. Sump pumps can still fail. Whether the pump loses power, it gets clogged, or it can’t handle the amount of water rapidly filling the basement – having a sump pump will not guarantee that your basement stays dry during the worst storms. 
  3. Many insurance companies offer an additional endorsement called, “Sump Pump Failure and Sewer Backup Coverage”. If you don’t have this endorsement, you may be stuck paying the cost of remediation and repairs out of your own pocket.  Call your insurance agent and ask if they offer this very valuable service before the next major storm.

Northern Staten Island 24 Hour Emergency Water Damage Service

4/25/2017 (Permalink)

Water Damage Northern Staten Island 24 Hour Emergency Water Damage Service SERVPRO of Northern Staten Island provides 24 hour fire and water damage restoration service in Staten Island, NY.

SERVPRO of Northern Staten Island is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today (718)569-0919

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northern Staten Island has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northern Staten Island

SERVPRO of Northern Staten Island specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


Does Your Staten Island Home Have a Mold Problem?

4/25/2017 (Permalink)

Mold Remediation Does Your Staten Island Home Have a Mold Problem? In Staten Island mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call SERVPRO of Northern Staten Island Today – (718)569-0919


Staten Island Smoke and Soot Cleanup

4/25/2017 (Permalink)

Fire Damage Staten Island Smoke and Soot Cleanup Smoke and Soot Damage Can Cause a Pervasive Odor in Your Staten Island Home.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northern Staten Island will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (718)569-0919


Restoring Your Staten Island Commercial Property After a Water Damage Event

4/25/2017 (Permalink)

Commercial Restoring Your Staten Island Commercial Property After a Water Damage Event Commercial Water Damage Events Present Unique Challenges. SERVPRO of Northern Staten Island is ready for anything.

Flooding and water damage events at Staten Island commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Northern Staten Island

SERVPRO of Northern Staten Island specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • WRT - Water Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • OCT - Odor Control Technician
  • CDS - Commercial Drying Specialist
  • HST - Health and safety Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • SRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • ASD - Applied Structural Drying Technician
  • AMRT - Applied Microbial Remediation Technician
  • CCT - Carpet Cleaning Technician
  • RRT - Carpet Repair & Reinstallation Technician


SERVPRO of Northern Staten Island handles Mold Remediation Safely

4/18/2017 (Permalink)

Mold Remediation SERVPRO of Northern Staten Island handles Mold Remediation Safely SERVPRO of Northern Staten Island's trained mold remediation technicians are all outfitted with full face respirators to safely handle mold.

It is no secret that Mold can pose a real danger to your respiratory health.  That is why SERVPRO of Northern Staten Island takes every precaution when handling mold remediation.

We follow strict IICRC Standards, making use of plastic containment, High Efficiency Particulate Air (HEPA) filtration and vacuuming, and negative air pressure to prevent mold spores from becoming airborne and causing further damage to the property.  This protects you and your family from coming into contact with mold spores during the remediation process.  

Our highly trained mold remediation technicians protect themselves to work in mold contaminated environments with full face respirators and appropriate Personal Protective Equipment (PPE).  


Then, to protect against mold growing back, our Certified Applied Microbial Restoration Technicians (AMRT) select the right protocol and anti-microbial agents.


If you suspect your Staten Island home may have a mold problem, Call SERVPRO of Northern Staten Island today for a free inspection and verbal estimate.  (718)569-0919